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Frequently Asked Questions

My B Well is a subscription-based healthcare discount app that provides savings on medical and wellness services not typically covered by insurance.

No, My B Well is not an insurance policy. It offers discounts on healthcare services without claims, deductibles, or approval processes.

Anyone in the UAE can subscribe. Certain companies, schools, and staff may receive free basic subscriptions.

Choose from Basic, Premium, or Family plans. Pay monthly or annually and get discounts at partner healthcare providers.

Payments can be made through the app using credit cards, debit cards, or mobile payment methods.

You will receive a notification and have a short grace period to update your payment details before service interruption.

Yes, you can cancel anytime, but refunds are not provided.

Browse the My B Well app for an updated directory of partner clinics, hospitals, and wellness centers.

Yes, participating providers will apply the My B Well discount at the time of service when you present your subscription.

Contact My B Well customer support through the app, and we will resolve the issue with the provider.

Yes, certain subscription tiers allow family sharing. Check the app for plan details.

Yes, long-term subscribers receive exclusive perks, including additional discounts and access to premium services.

Contact My B Well’s customer support via the app or website.

Yes, we comply with strict data protection laws. Your personal and payment information is encrypted and secure.

No, My B Well does not share personal medical data without your consent.

You can reach us via email or through the in-app chat feature.